Customer Service Representative
TruePlay, Toronto, ON

About the role
We are looking for a friendly and organized Customer Service Representative to help our customers by phone, email and live chat. You will answer questions, solve problems and make sure every customer leaves the conversation happy.

What you will do

• Respond to customer calls, emails and chat messages in a timely and professional way
• Answer questions about our products, accounts and orders
• Resolve complaints and follow up until the issue is closed
• Keep accurate notes of every interaction in our CRM
• Pass technical or billing issues to the right team
• Share customer feedback with the team to help us improve

What we are looking for

• High school diploma or equivalent
• 1 year of customer service experience, call centre or retail is welcome
• Clear spoken and written English
• Comfortable using a computer and learning new software
• Patient, positive and good at solving problems

What we offer

• $19.50 to $22.00 an hour
• Monday to Friday, day shift, no weekends
• Paid training
• Health and dental benefits after 3 months
• Two weeks of paid vacation

Job Type: Full time, permanent