About the Role: The Supportive Living Coordinator is responsible for the delivery of comprehensive, recovery-oriented case management for individuals living with severe and persistent mental illness (SPMI). Operating within a psychosocial rehabilitation framework, you will facilitate housing retention and community integration for a caseload of clients with complex needs. This role serves as the critical link between clinical care and independent living, requiring a balance of compassionate support, advocacy, and rigorous tenancy management.

 

This is the minimum pay of $17 per hour.     The location is located in Iqaluit

 

 

Key Responsibilities:

 

• Clinical Case Management & Planning:

  • Develop, implement, and review comprehensive Individualized Service Plans (ISPs) in collaboration with clients and their clinical teams.

  • Conduct regular acuity assessments to monitor mental health stability and adjust support levels as required.

  • Utilize a strength-based approach to support clients in achieving personal recovery goals related to education, employment, and social connection.

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• Housing Retention & Tenancy Support:

  • Act as a liaison between landlords and tenants to mitigate eviction risks and resolve tenancy disputes under the Residential Tenancies Act.

  • Conduct regular home visits to ensure safety, hygiene standards, and property maintenance are upheld.

  • Provide hands-on coaching in life skills essential for independent living, including financial literacy/budgeting, meal planning, and medication management.

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• System Navigation & Advocacy:

  • Navigate complex social systems to secure income support (e.g., AISH, welfare), legal aid, and primary health care for clients.

  • Facilitate referrals to specialized community resources such as substance use treatment, food security programs, and vocational training.

• Crisis Intervention & Safety:

  • Identify early warning signs of decompensation or relapse and intervene proactively to prevent hospitalization.

  • Execute crisis protocols when necessary, including suicide risk assessments and coordination with mobile crisis teams or law enforcement.

 

 

Qualifications & Competencies:

• Education:

  • Bachelor’s Degree in Social Work (BSW), Psychology, Nursing, or a related discipline.

  • Registration with a professional regulatory body (e.g., ACSW, CACP) is strongly preferred.

• Experience:

  • 3+ years of experience in community mental health, supportive housing, or homeless outreach.

  • Proven experience working with high-acuity populations, including those with concurrent disorders (mental health and substance use).

• Technical Skills:

  • In-depth knowledge of the Residential Tenancies Act and Mental Health Act.

  • Proficiency with case management software (e.g., HMIS, HIFIS) and strong documentation skills for legal/clinical compliance.

  • Valid Driver’s License and access to a reliable vehicle (Mandatory for community visits).